Providing Customer Service Across Cultures & Languages is a specially designed multicultural training program that builds on existing customer service and/or diversity programs. It provides a comprehensive approach to increasing knowledge, confidence and skills. Each program module is tied to an organization's business realities and includes concepts, tools, practice and application assignments. By combining culture, language, and customer service, this critical "next step" training enables frontline service providers and their supervisors to give exceptional service to each customer - the ones who speak their language and share similar customs and expectations - and those who don't.
Benefits of the Providing Customer Service Across Cultures & Languages Program:
- Increases understanding of barriers, feelings and questions when doing business in an unfamiliar culture and language
- Answers tough questions and addresses specific customer situations
- Increases skills, confidence and results for communicating effectively, accurately and respectfully
"The Providing Outstanding
Service Across Cultures and Languages program
supported achievement of our goal to provide
exceptional customer service. The program
enhanced our awareness and provided skills to
better meet and exceed our customer expectations."
- WE Energies
"Providing Outstanding
Service Across Cultures and Languages was instrumental in providing us with
the awareness and skills to better serve our many customers who are from another culture
and who speak a different language than that of their care giver."
- Florida Hospital
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