Bookmark and Share

Connecting Culture & Inclusion with Skills and Tools to Impact HealthCare Results

Shifting demographics, heightened patient and community expectations of care, changing regulations and expanded use of technology require that HealthCare professionals increase their inclusion and cultural competence.

The PRISM HealthCare Inclusion & Cultural Competencies Suite of products and services provides clinical and non clinical staff with needed information, insights, skills and tools to work confidently in their increasingly complex, fast paced, technology driven and diverse healthcare environment.

More specifically, the PRISM HealthCare Inclusion & Cultural Competencies Suite helps medical staff to:

  • Understand the impact of the trends driving changes in HealthCare
  • Recognize their own perceptions, assumptions and biases – and the impact on the staff and on Patient Care
  • Approach their colleagues and the bed side with expanded cultural competence
  • Refocus their behavior on building and supporting a culture of engagement, cooperation, trust and respect

The PRISM HealthCare Inclusion & Cultural Competencies Suite consists of seven skill building resources:


Creating Inclusive and Culturally Competent Teams HealthCare IMPACT Roadmap™

HealthCare providers needing cultural competence and inclusion training that is engaging, experiential and builds both understanding and skills in an accelerated time frame will be interested in PRISM’s Creating Inclusive and Culturally Competent Teams HealthCare IMPACT Roadmap™.

PRISM’s Creating Inclusive and Culturally Competent Teams HealthCare IMPACT Roadmap™is an exciting, high-energy, and innovative learning process that builds inclusion and cultural competency awareness and skills.

This dynamic methodology enables small groups of 10 or groups of up to 30 employees to learn together collaboratively to increase their inclusion and cultural competence knowledge and skills. Groups of 10 gather around each IMPACT Roadmap with a Discussion Guide. The Discussion Coach leads the learning and keeps the conversation on track, on time and job relevant. Each session takes up to 4 hours.

Through this new accelerated learning methodology, staff members can engage in, absorb and practice new insights and tools to drive higher levels of patient satisfaction, patient safety, increased quality outcomes, community partnerships, increased revenue and decreased costs and disparities.

PRISM’s Creating Inclusive and Culturally Competent Teams HealthCare IMPACT Roadmap™ sessions are an innovative approach to learning and applying inclusion and cultural competence in your hospital.


»» Request more information on Creating Inclusive and Culturally Competent Teams HealthCare IMPACT Roadmap™ ««


Inclusion, Cultural Competency and You™ (training-in-a-box tool kit)

Hospital staff who need training in cultural competence and inclusion training in smaller, bite-sized, modular pieces will be interested in knowing about PRISM's Inclusion, Cultural Competency and You™ training in a box.

PRISM's Inclusion, Cultural Competency and You™ is a tool kit containing a series of 6, two-hour Modules focusing Healthcare providers and hospital staff on gaining new inclusion and cultural competency insights and tools in a format that is flexible, engaging and easy to implement.

Each session in the box contains both the step by step Leader’s Guide and a participant's Discussion Guide. PRISM can certify your hospital's trainers to conduct the sessions.

The 6 module topics include:

  • Building a Broad Understanding of Diversity, Inclusion and Cultural Competence
  • Exploring Frames of Reference and Unconscious Bias
  • Responding to Stereotypes, Prejudice and Discrimination
  • Building Inclusive Teams
  • Gaining Cultural Competencies
  • Creative Learning Lab

PRISM's Inclusion, Cultural Competency and You™ training in a box provides a flexible and comprehensive approach to learning and applying inclusion and cultural competence in your hospital.


»» Request more information on Inclusion, Cultural Competency and You™ ««


HealthCare Xpress™ (training-in-a-box tool kit)

HealthCare institutions who know that starting and continuing conversations and discussions around diversity, inclusion and cultural competency topics help their staff create and maintain engaged and patient centered teams will be interested in PRISM's HealthCare Xpress™.

PRISM's HealthCare Xpress™ is a tool kit containing 12 easy to use 10 to 15 minute scripted conversations that provide insight, tools and skills and is designed to keep all staff members talking about how these topics apply to the work they do every day. By using these bite-size discussions, managers and supervisors can utilize these learning topics during their staff or team meetings. Each topic makes for an engaging, job-relevant conversation that builds a foundation for diversity, inclusion and cross-cultural confidence and competence.

PRISM's HealthCare Xpress™ conversations help to:

  • Keep the learning top of mind and ensure that your curriculum is not just "one and done"
  • Build confidence in the meeting leader’s ability to engage in these discussions by learning to "talk the talk"
  • Provide actionable ways to improve your hospital's culture and engagement scores

PRISM's HealthCare Xpress™ tool kit is a flexible, cost effective, easy way to engage and train healthcare staff in applying inclusion and cultural competence in your hospital.


»» Request more information on HealthCare Xpress™ ««

The Elephant We Can't See™ Workshop

Elephant…What Elephant? Here in our organization?! So, what is the Elephant we can’t see? What is getting in the way of seeing clearly? What can we do to rewire and override our line of sight to make the Hidden Unhidden?

By thoughtfully committing to expanding our frames of reference and managing our initial and natural filters, we can leverage the differences on our teams and in our organizations to meet workforce and marketplace challenges for innovative results! Otherwise our differences can lead us to questions, judgments and conflict.

The Elephant We Can't See™ is one of the conversations that uses storytelling followed by interactive, engaging, skill building training to help begin a dialogue about any difference that makes a difference in your workplace.

This workshop will be the catalyst for expanded perspectives, diversity of thought and innovation by building bridges of understanding, trust and respect. By tackling the “elephant" and confronting the unconscious biases, micro-inequities, and cultural misunderstandings we all carry, we can get better results with a more cohesive team.

Author/Actor Michael Fosberg whose story is told through his one man play about a difference that made a difference creates the foundation for workshop conversation. With the assistance of additional facilitators, each workshop participant then has the opportunity to think about their own stories...what helped to create them, how to share them and how to listen to, value and leverage other experiences for individual, team and organizational success.

In The Elephant We Can't See™, workshop attendees find common ground and remove judgments that can hinder or even derail trust, relationships, engagement, leadership and performance. And in doing so, participants...

  • Learn to share the story of their experiences
  • Gain skills and techniques to understand the experiences and perspectives of others
  • Build team cohesion, momentum and respect for results

»» Request more information on The Elephant We Can't See™ ««


Creating More Effective ERGs & Diversity Councils

HealthCare D&I champions are leading the way in creating and executing strategies and tactics to increase diversity, engagement, cultural competent care and inclusion. Association of ERG amp; Councils

PRISM's practice group, the Association of ERGs & Councils, is the premier resource for diversity and inclusion professionals dedicated to increasing the impact, effectiveness and recognition of ERGs and Diversity Councils as an essential partner in developing and implementing a strategic focus within organizations.

Our 5-S Process assists in establishing, jump starting, refining and sustaining ERGs and Councils to gain maximum impact and effectiveness in alignment with your hospital's vision, mission and goals. Visit the Association's website to learn more.


»» Request more information on Creating More Effective ERGs & Diversity Councils ««


On Demand Webinars

Diversity and Disparities: Findings from the Benchmark Study of U.S. Hospitals in 2013

This uniquely informative 1½ hour webinar will provide participants with the most up to date information on the progress hospitals are making in their efforts to manage diversity, evolve into culturally competent organizations and eliminate disparities in care. Hosted by Fred Hobby. President & CEO of the Institute for Diversity in Health Management.

View the Webinar »

Governance, Leadership and Accountability: The Journey to a Diverse and Inclusive Organization

Learn how one organization has aligned their diversity and inclusion strategy with the organization's business strategies and embedded into goal setting, accountability, and employee development to create and sustain a culture of change. VeLois Bowers, Vice President of Diversity and Inclusion at Christus Health is the featured speaker.

View the Webinar »

What is Cultural Competency?

Cultural and linguistic competence is a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations.

"Culture" refers to integrated patterns of human behavior that include the language, thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups.

"Competence" implies having the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities. (Adapted from Cross, 1989).

And why is it important?

Cultural competency is one of the main ingredients in closing the disparities gap in health care. It’s the way patients and doctors can come together and talk about health concerns without cultural differences hindering the conversation, but enhancing it.

Quite simply, health care services that are respectful of and responsive to the health beliefs, practices and cultural and linguistic needs of diverse patients can help bring about positive health outcomes.

Culture and language may influence:
  • health, healing, and wellness belief systems;
  • how illness, disease, and their causes are perceived; both by the patient/consumer and
  • the behaviors of patients/consumers who are seeking health care and their attitudes toward health care providers;
  • as well as the delivery of services by the provider who looks at the world through his or her own limited set of values, which can compromise access for patients from other cultures.

The increasing population growth of racial and ethnic communities and linguistic groups, each with its own cultural traits and health profiles, presents a challenge to the health care delivery service industry in this country.

The provider and the patient each bring their individual learned patterns of language and culture to the health care experience which must be transcended to achieve equal access and quality health care.

Source: U.S. Department of Health and Human Services Office of Minority Health

Free Special Report:

Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care: A Roadmap for Hospitals

The Roadmap for Hospitals provides recommendations to help hospitals address unique patient needs, meet the patient-centered communication standards, and comply with related Joint Commission requirements. Example practices, information on laws and regulations, and links to supplemental information, model policies, and educational tools are also included.

»» Download this Report ««

Free Special Field Guide:

Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care for the Lesbian, Gay, Bisexual, and Transgender (LGBT) Community: A Field Guide

This field guide from The Joint Commission urges U.S. hospitals to create a more welcoming, safe and inclusive environment that contributes to improved health care quality for lesbian, gay, bisexual, and transgender (LGBT) patients and their families. The Field Guide features a compilation of strategies, practice examples, resources, and testimonials designed to help hospitals in their efforts to improve communication and provide more patient-centered care to their LGBT patients.

»» Download the Guide ««