Each Xpress kit includes:
- Recommendations for Utilizing the Xpress series
- Ideas for Announcing the sessions
- Topical Overviews for each module
- Glossary of terms
Cross-Cultural Xpress speeds cross-cultural understanding and change through your organization. Each Xpress includes a series of 12 modules consisting of an easy-to-follow script for conducting 15-minute actual conversations with employees at all levels.
Topics:
- What is Culture?
- Cultural Collisions
- Accessing our Actions
- Serving Customers From Other Cultures
- Listening Across Language Differences
- Post Test - Have We Closed the Gaps?
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- How Culture Affects Us
- Bridging Cultural Gaps
- Uncovering Cross-Cultural Traps
- Working Across Language Differences
- Increasing Cross-Cultural Effectiveness
- Speaking Effectively Across Language Differences
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