Conflict is the most critical phase of building effective relationships.Motivate people in your organization to utilize conflict and manage it as an opportunity for change. Prevent hostile work environments, cultural misunderstandings, discrimination, racism, sexism, harassment and other depleting patterns. The Conflict As Opportunity video will help you:
- explore cultural differences in the expression and management of conflict
- understand that conflict provides opportunities for learning
- see conflict as the most critical phase in relating across differences
- identify the core principles and skills to manage the complexity of conflict in the workplace
- learn to recognize the early
warning signs of conflict
- manage conflict and facilitate co-creation
After completing this video and comprehensive guide, learners should be able to:
- assess whether people in the system are working together as well as they could
- understand how diversity, relationship, and cultural dynamics fuel conflict in the organization
- recognize the ways in which cultural and other group differences may affect how conflict is handled
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- recognize the early signals of conflict
- recognize and understand this and other natural phases of the relationship-building process
- use relationship-building principles for resolving conflict in a way that respects cultural and other group differences
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