Prevent cultural misunderstandings through effective cross-cultural communication. Communicating Across Cultures increases awareness of the skills necessary for cross-cultural interaction. This is the best behavioral level introduction to the concept that we are all different, and therefore all have different styles of communicating. It doesn't put responsibility on any one group, thus it is better to show this video prior to Managing Differences and Diversity At Work.
- addresses the discomfort people feel with issues of race and gender
- provides skills for effective cross-cultural communication & why communication is so important
- raises awareness of barriers & examines misunderstandings based on miscommunication
- challenges employees to address "differences" that create misunderstanding
- provides a comprehensive facilitator's guide
Communicating Across Cultures will:
- Increase awareness and may bring out uncomfortable feelings at first. However, new awareness replaces previous insensitivity. Reassurance and support will help these people change.
- Provokes discussion. We hope that by "mentioning the unmentionable" and by opening up communication, we will promote understanding and valuing of diversity.
- Does not use differences to explain every misunderstanding or difficult situation. Some real problems have little or nothing to do with cultural differences, but result from issues outside the scope of this program.
TOP
