Topic Goal: To explore together in a small group setting the topic of language diversity and its importance and impact on the individual and the organization.
Specifically, this module provides opportunities to test assumptions, review the customer service application process (optional) and to skill practice communicating and listening across language barriers. Additional communication aids are provided.
Included with this module:
- Leaders Guide
- Book: Multicultural Customer Service: Providing Outstanding Service Across Cultures
- Chart: Diversity Meanings
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- 10 participant texts
- Chart: Goal & Objectives
- Chart: Guiding Principals
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