Increasing Cultural Competencies
Serving international and multicultural customers is a growing challenge for securing a competitive edge in today's marketplace. Organizations successfully adapting their service delivery to satisfy a rapidly expanding divergent consumer market know the rewards. However, servicing customers from different cultures and/or speak different languages other than our own, require different skills and abilities from those used in traditional customer service.
PRISM enhances and advances traditional customer service and cultural/language knowledge by providing flexible and cost effective "next step" customer service awareness and skill building around: the basic understanding of culture and its impact on relationships and interactions; building skills for doing business across cultures and languages, and for increasing team members ability to work productively and respectfully across culture and language differences.
Inclusion & Diversity Presentations & Special Programs
What our clients say...
"PRISM's Cultural training was informative, well prepared and inspirational. Their preparation contributed a great deal to the program's overall success and they should be commended for their excellent customer focus and follow through."
Harris Corporation, Transcomm Division
Your Global Partner
PRISM serves Fortune 1000 and Global 500 organizations in 25 countries on six continents. Our services and programs are offered in a variety of languages and dialects.
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