Unconscious Bias - Diversity & Inclusion Training
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PRISM's Unconscious Bias Training

We all use our individual frame of references and filters based on our upbringing, experience and values to make sense of and decisions in a very complex, fast moving world...this is normal human behavior.

We may tend to favor a fellow graduate of our alma mater, prefer those with a similar DISC or Myers-Briggs score, or choose to associate with those who dress, talk, act or look like us. These are some examples of unconscious bias.

However, on the job, these unconscious bias can affect hiring, assignments, promotions, evaluations, dismissals, customer service, sales, revenue, profits and in healthcare - patient care and safety.

Multiply unconscious bias interactions by the number of leaders, managers, supervisors, customer service reps, sales reps and care givers in the organization and you have a multiplier impact upon the organization that can skew its purpose and direction.

So when we think about the people we interact with in the jobs we do everyday...

  • What can we do to avoid the negative impact or consequences?
  • How can we become more self aware and learn to manage our filters?
  • Why aren’t we more inclusive?
  • How can we make the Unconscious Conscious?
  • Can we really override our biases and rewire our brain?

PRISM's Unconscious Bias Training is a targeted, interactive, high energy, facilitator-led, 4 hour training program designed for care givers, customer service providers, sales reps, managers, executives and individual contributors that provide tactical, practical, job-relevant tools and techniques to override our biases and rewire our brains to become more inclusive and effective.

What makes PRISM's Unconscious Bias Training different from other training programs?

  1. PRISM's Unconscious Bias Training links unconscious bias to business results and provides actual tools for managing our own biases.
  2. Other programs are theoretical in nature…but PRISM's Unconscious Bias Training is tactical, practical, business and job relevant, safe and aligned with your organization’s vision, mission, values and business objectives.
  3. PRISM's Unconscious Bias Training is designed to help participants override their bias and rewire their brains.

PRISM's Unconscious Bias Training Program Benefits

  • Define for yourself the business connections between inclusion, hidden bias, and your required business results
  • Practice inclusive behaviors
  • Explore the unconscious and hidden biases that we all have
  • Discover the aspects that promote inclusion or constrain it
  • Learn tools and techniques to override bias and rewire the brain to become more inclusive and effective

Overriding and Rewiring

We can only override and rewire by being aware of what biases we have and how strong they are...and then making conscious choices and decisions between our preferences and our agreed upon requirements.

For example, if we have a goal to provide outstanding care to each person, then that goal or personal requirement can override our bias and allow us to begin the rewiring process...if we are consciously aware!

To become personally conscious and aware ask yourself these 2 questions:

  1. Is what I am thinking or feeling an initial people personal preference or an overriding agreed up personal or organizational value, policy, job requirement?
  2. What is my intent or goal in this situation? What behaviors and words can I choose that will align my intent with the impact or the outcome on my co-worker, patient, on the hospital, community, on our goals, mission, etc.?

Session participants had this to say...

"Exactly what we were needing….less theory and very practical."

"Opened our eyes – in a safe, business focused way. Enjoyed the examples and video."

"This session made common sense without making anyone wrong. The practice with the tools seem reasonable and will help."


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What is Unconscious Bias?

Some Psychologists and others believe that our unconscious biases are simply our natural people preferences.

Many say that we are hardwired to prefer people who look like us, sound like us and share our interests. In fact, we can rapidly sort people into groups and categories! This preference sorting by categories can bypass our normal, rational and logical thinking and lead to poor decision making about any number of things...such as decisions about hiring, providing care, providing feedback and coaching, welcoming new comers to our team, etc.

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